Support

I forgot my password.

On the MarketEd login screen, tap “Forgot password” and follow the email we send you.

How do I delete my account?

In the app: Profile → Delete account. If you no longer have the app, follow the steps on the delete your account page.

Is any of the money real?

No. Every balance and top-up in MarketEd is mock money with no cash value, and Clout is only a score. You can't deposit, withdraw or win real money.

What are free tries?

A free account gets 2 free tries at Fantasy Leagues and The Trading Cup together, and 2 free days of Bottom Call. A try is used when a game you're in finishes; a Bottom Call day counts as soon as you guess on it. Practice games and guided rounds never use one. After that, joining new games needs a plan, and games you're already in keep going.

What do the plans include?

Every paid plan (Plus, Pro and Elite) includes every game with no limit on tries; every plan, Free included, adds more mock money each month, and bigger plans let you trade more. See plans at a glance.

How do I cancel a paid plan or get a refund?

Plans are bought through the App Store, so you cancel them on your iPhone: Settings → your name → Subscriptions → MarketEd. Deleting your MarketEd account does not cancel a plan. Apple decides refunds for App Store purchases (ask at reportaproblem.apple.com).

Why can't I chat in a public league or a Cup?

Chat with players you don't know is for players 18 and older. Chat in private leagues with friends works for everyone.

How do I report someone?

Tap their message in the chat, then choose Report or Block. You can also report a player's name from a league's member list, a Cup or the Leaderboard. We aim to look at every report within 24 hours.

Who are the CPU teams?

Computer teams fill empty seats so leagues and Cups can start on time. They're always marked CPU, never pretend to be people, and never chat.

Why didn't my stock order fill right away?

Stocks, ETFs and bond funds fill at once only while the US stock market is open (9:30 a.m. to 4 p.m. New York time on trading days, 1 p.m. on early-close days). An order placed while it's closed waits in your Portfolio and fills at a price shortly after the next opening bell (that price can differ from the one you saw); you can cancel it until then. Mutual fund orders can be placed any time and fill at the fund's next closing price: that day's if placed before that day's close (4 p.m., or 1 p.m. on early-close days), otherwise the next trading day's. Crypto trades any time. Your plan also decides what you can trade: anything locked says which plans unlock it.

My friend used my invite code. Where's my Clout?

Invite Clout arrives once your friend has confirmed their email and finished their first game (practice games and guided rounds don't count). You get it for up to 10 friends.

Can I change my username or email?

Yes, in Profile. A username can be changed once every 30 days. Changing your email asks you to confirm both the old and the new address.

How do I send an idea or report a problem from the app?

Profile → Send feedback. It reaches us without your username or email, so if you'd like an answer, email us instead.

Can I see or get a copy of my data?

Yes. Email us from the address on your account and tell us what you need. Our Privacy Policy explains your choices.